Return Policy for Weekly Pool Cleaning Services
At PBJ POOL BOY JOE LLC, we strive to ensure complete satisfaction with our weekly pool cleaning services. If for any reason you are not entirely satisfied with the service provided, we have established the following return policy to address your concerns:
- Satisfaction Guarantee: We stand behind the quality of our pool cleaning services. If you are dissatisfied with any aspect of the cleaning service provided, please contact us within 24 hours of the service completion to discuss your concerns.
- Service Correction: Upon receiving your complaint, we will promptly assess the situation and make every effort to rectify any issues with the cleaning service. This may include scheduling a follow-up visit to address any missed cleaning tasks or addressing specific concerns you may have.
- Refund Policy: In the event that we are unable to resolve the issue to your satisfaction, we may offer a partial or full refund of the service fee, at our discretion. Refunds will be processed within 7 business days using the original payment method. Refunds are only to be issued out if a request was made for cancellation. A credit will be issued to the customer's account for future billing.
- Cancellation Policy: Should you wish to cancel your weekly pool cleaning service, please notify us at least 15 days in advance of the next scheduled service visit to avoid any additional charges. Cancellations made with less than 15 days' notice may be subject to a cancellation fee of $35.
- Exclusions: This return policy does not cover issues resulting from circumstances beyond our control, including but not limited to extreme weather conditions, equipment malfunctions, or changes in pool usage habits that may affect water quality.
- Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a credit or cancellation, please don't hesitate to contact our customer service team at Admin@pbjpoolservices.com .
- Pricing: For visits made, if CUSTOMER does not provide access to pool/equipment, CUSTOMER will be charged without exception for a visit either at their normal service charge per visit or for one hour of work, whichever is greater.
Please note that this return policy is subject to change at our discretion.
We encourage you to review this policy periodically for any updates or revisions.
Thank you for choosing PBJ POOL BOY JOE LLC for your pool cleaning needs.
We appreciate your trust and confidence in our services.